General Terms and Conditions of Sale
Company name: ESMERALDA CHARTER
Adress:
Calle Esmeralda No.5 las piedras,
22000 La Romana
République Dominicaine
Dominican Chamber of Commerce: 3850-LR
RNC: RNC: 1-30-86071-8
RUT: AV-TOLD-1201-00098
E-Mail: info@quetzalexcursions.com
Phone numbers: +1 809 979 7359 / +1 829 563 2153
©www.quetzalexcursions.com all reproduction rights reserved.
Anyone who has purchased excursions is subject to the General Terms and Conditions of Sale set out in this document.
Article n°1: Prices
Prices are quoted including VAT including – Prices are from Bayahibe (pick-up service included for hotels in the Bayahibe / Dominicus area)
For hotels outside the area (Punta Cana) we organize transport to Bayahibe in a small group, at the expense of the customer.
For hotels in La Romana, Santo Domingo, Boca Chica, we organize private taxis at the customer’s expense.
Children from 3 to 12 years old receive a discount – proof can be requested when booking or on the day of the excursion.
Children under 3 years old are free – proof can be requested when booking or on the day of the excursion.
Some excursions are not accessible to young children (example Buggy day)
Article n°2: Booking and payments
Booking can be made by email via info@quetzalexcursions.com or by whatsapp via the number +1 809 979 7359.
A deposit will be required at the time of booking to ensure your participation in the excursions.
The balance is usually paid on the day of the excursion in cash (euros, dollars or Dominican pesos).
In case of another way of payment for the settlement of the remaining balance, as PayPal, a fee of 6% will be applied to the overall amount remaining to be paid to offset the management fees of the application.
Article n°3: Pick-up of customers on the day of the excursion
Pick-up times and locations will be sent 24 hours before the excursion.
People must arrive at the appointment time: either at their hotel as agreed with our booking service, or at the meeting point in Bayahibe if people decide to come by their own means.
Quetzal excursions grants itself the right to refuse anyone arriving late and putting put in difficulty the organization of the excursion – no refund will be made.
Article n°4: Safety and health
Pregnant women are accepted on board of our sailing boat trips only.
People with disabilities can also access to our sailing boat trips if their physical condition does not require special accommodation.
Any food allergy must be specified at the time of booking otherwise we cannot guarantee an adequate lunch on the day of the excursion.
Anyone participating in our Sea or Land excursions, must respect the safety protocols given by the guide present such as not running on board the boats.
Any minor must be accompanied by a person responsible older than 18 yo.
Article n°5: Refund or exchange
Tours are not refundable except in case of force majeure (involuntary cancellation of trip, serious illness, bad weather) and upon presentation of proof.
If a cancellation is due to us, due to bad weather or sea conditions, due to a technical problem or for lack of minimum passengers to ensure the tour, you will get a full and immediate refund.
Depending on your availability of stay, we can also postpone your tour to another day if you wish.